Calor Gas -Official Stockists

 

Online and Home Delivery FAQs

We have compiled a list of answers to questions you may have about our online and home delivery service.

We are living in new times and this is a new service, so we ask that you please bear with us as we continue to refine our online and home delivery offering over the coming weeks. 

Unfortunately, we are unable to respond to all posts on social media about online orders and home deliveries. We have compiled a list of answers to some questions you may have:

 

Why are you still operating when people are being told to say at home?

Following the government’s advice, our store remains closed and, in its place, we are offering a new zero contact delivery service through a new online shop.

Our garden centre plays an important role in our customer’s lives and this new service will help them to remain at home.

 

What are you doing to protect your employees and customers?

The safety and wellbeing of our colleagues and customers is a priority. We are carefully following advice from the government and WHO.

We have implemented a number of additional precautions such as increased hand washing, social distancing among staff and a new online ordering and home delivery service.

 

Why is your online shop currently closed?

In an effort to manage the high volume of orders we are receiving, there will be certain times where the website will not be available for placing orders. We release new slots almost every morning.  If you encountered the online shop when it is closed, we would advise that you check back again the next morning.  

 

How do I qualify for free deliveries?

Free delivery is available on some orders within a certain distance of Springtime. Please see the map on this page outlining where delivery is free and where charges apply.

 

Are there any delivery charges?

In some area’s delivery charges will be applied. Please see the map on this page outlining where delivery is free and where charges may apply.

 

Is there a minimum spend for home deliveries?

Yes, there is a minimum £30 spend required to qualify for all home deliveries.

 

What is my expected delivery time?

We will endeavor to make deliveries on the same day, once payment has been made. In some cases, this may be longer and we will advise you as such.

 

I have a problem with my delivery e.g. my order is late or was incorrect?

We apologise for any late deliveries or miscommunication. Please could you DM us your contact details (Monday to Friday) and one of our team will be back with you as soon as possible.

 

Why haven’t you come back to me about my order enquiry?

Thank you for your enquiry. Our delivery service is new and we are dealing with a huge demand. If you have recently placed an order, we aim to get in contact within 72 hours to arrange payment and delivery.

 

Is my delivery still going ahead?

Currently all orders discussed over the phone - once payment is made - continue to be picked and dispatched. If there is an exception to this, you will be contacted by a member of our team.

 

Can I collect items from the store?

Based on government guidelines, and for the safety of our colleagues and customers, we are not offering a collection service at present.

 

Can I place an order over the phone?

We are not currently taking orders over the phone, only through our online site. However, we are still available to take calls if you’re having any technical issues or problems when ordering. Please be aware our phone lines are currently very busy and you may have to try several times to get through.

 

Can I add to an existing order?

Please phone us as soon as possible and we will endeavor to amend your order, if it hasn’t already been dispatched. 

Store Opening Hours

Mon - Sat: 9.30am – 4.00pm
Sun: 10.30am – 4.30pm

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